Placing Orders
Before placing an order with Commercial Fridges Online, please ensure you are selecting the correct product you require. Double-check the product title, description and dimensions to confirm they match your needs, don't rely on the product image. If you have any doubts or questions, don't hesitate to contact our friendly customer support team. We've had many instances where customers mistakenly ordered a fridge instead of a freezer or the incorrect size product due to misreading the product title and specifications. Please note that we will not be held responsible for any errors resulting from such oversight.
Once you place an order you will receive an immediate confirmation email with your order details. If for any reason, we don't have the product you ordered in stock, we will contact you immediately to offer either a refund, a similar product that may be in stock, or to advise how long till stock arrives and create a backorder.
We are strictly unable to reserve stock until an order has been paid for and finalised. For larger items like fridges, we make use of our suppliers' Australian warehouses to facilitate transportation and minimise expenses, allowing us to offer you cost savings.
We aim to offer the fastest possible shipping service within Australia. From the time you place your order and make payment, our team will be working tirelessly to have your products dispatched as promptly as possible. We work collectively with the most efficient courier services in Australia to have your product delivered to you within a reasonable timeframe.
You will receive a tracking number via email once dispatched. When you receive delivery of your order, if there are any problems/faults with a product/order (including missing items) our Customer Service Department must be notified within 24 hours of receiving the goods.
We only ship within Australia, not internationally.
Changing or Cancelling Orders
Once you’ve completed your order, you may request a change or cancellation of your order ONLY within one hour of placing the order. After one hour your order will be progressing to the next stage, so it won’t be possible to change it. However, you can return or exchange your order in line with our Returns Policy.
Backorders
Any items that are unavailable will be placed on backorder, and the remainder of your order will be shipped as soon as possible. Once the back-ordered product arrives it will be promptly dispatched and you will be notified by email with tracking details. No additional shipping fees will be charged.
Transit Cover
Transit cover/insurance is included on all orders in Australia. If the order/product was to go missing during shipping, you would not be held responsible, and we would send a replacement. However, if you contact the delivery company directly to organise an alternative delivery address then we won't be held responsible for any missing items/orders and the transit cover will be void.
What happens if an item arrives damaged?
We ONLY have a 24-hour window to make a freight warranty claim, this is due to our suppliers and courier's Terms & Conditions.
- PLEASE inspect all deliveries for damages immediately upon receipt.
- If there is any visible damage, please REJECT the delivery and the courier will return it back to the warehouse of origin. This is the fastest and easiest way for us to arrange a replacement.
- Shipping damages MUST be reported within 24 hours of receiving your order, with no exceptions. If you report any damage beyond 24 hours we will not be able to arrange a replacement or compensation. This is due to couriers simply denying/rejecting any claims when received more than 24 hours after delivery. Once received, please check immediately, don't leave it for a week or a month or more!
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Our deliveries are insured but couriers are very strict and inflexible when claims are made outside of their policy window.
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Every order is inspected by warehouse staff prior to being loaded onto a truck for delivery, so it's unlikely an order is ever damaged other than in transit. Occasionally items can move around and become damaged in transit, be damaged by a forklift, or be damaged at the courier depot.
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It's the customer's responsibility to check goods for damage and document any damages strictly within 24 hours, with no exceptions.
Authority to Leave
All of our orders despatch by default NO AUTHORITY TO LEAVE and a signature will be required upon delivery. We do not allow Authority to Leave on any orders unless special circumstances are pre-arranged with our customer support.
If you update your order with the courier company to Authority to Leave after we have dispatched your order, then you void your transit cover and we won't be held responsible for any lost or damaged items.
If you have any questions please contact our friendly customer support at info@commercialfridgesonline.com.au
